Terms of Service

Last Updated: April 17, 2026 Effective Date: April 17, 2026

Welcome to Adlyfts ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your access to and use of our digital marketing services, website, and related offerings (collectively, the "Services").

By purchasing a package, submitting a contact form, or otherwise using our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Company Information

Adlyfts is a digital marketing agency registered in the Kingdom of Cambodia. For all inquiries, please contact us at [email protected].

2. Services Description

We provide paid advertising management services across major digital platforms, including but not limited to Instagram, Facebook, TikTok, LinkedIn, and Google Ads. Specific deliverables vary by package and are described on our website at the time of purchase.

Our Services include:

  • Campaign strategy and setup
  • Ad creative production (scope varies by package)
  • Audience targeting and optimization
  • Performance reporting
  • Ongoing campaign management

What our Services do NOT include (unless explicitly stated):

  • Third-party advertising spend (you fund your own ad budget directly on each platform)
  • Website development or hosting
  • Organic social media management or community moderation
  • SEO services
  • Email marketing

3. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Have the legal authority to enter into contracts on behalf of yourself or the business you represent
  • Not be located in, or a resident of, a country subject to international sanctions (including but not limited to those imposed by the United Nations, European Union, United States, or other relevant jurisdictions)
  • Comply with all applicable laws and advertising platform policies

We reserve the right to refuse service to anyone, for any reason, at any time.

4. Account and Client Responsibilities

As a Client, you agree to:

  • Provide accurate, current, and complete information during onboarding
  • Grant us necessary access to your advertising accounts (Instagram Business, Facebook Business Manager, TikTok Ads Manager, LinkedIn Campaign Manager, Google Ads, etc.)
  • Fund your own advertising budget directly with each platform
  • Review and approve creative assets and campaign strategies in a timely manner
  • Comply with all advertising platform policies and applicable laws in your jurisdiction
  • Notify us promptly of any changes to your business, products, or target audience that may affect campaigns
  • Respond to communications from our team within reasonable timeframes (typically 48 hours)

You are solely responsible for:

  • The legality of your products, services, and claims
  • Compliance with consumer protection and advertising regulations
  • Any content you provide to us for use in campaigns
  • Maintaining the security of your advertising accounts

5. Payment Terms

5.1 Pricing and Billing

  • All prices are in US Dollars (USD) and exclusive of applicable taxes unless stated otherwise.
  • Packages are billed on a monthly basis in advance.
  • Payment is due upon selection of a package and before Services commence.

5.2 Payment Methods

We accept payments through:

  • Stripe (international credit and debit cards)
  • ABA PayWay (Visa, Mastercard, UnionPay, JCB, ABA Pay, KHQR, WeChat Pay, Alipay)

All payments are processed by third-party providers. We do not store your full payment card details.

5.3 Automatic Renewal

Monthly packages renew automatically at the beginning of each billing cycle unless cancelled before the renewal date. You will be billed the same amount as your previous cycle unless the package is changed.

5.4 Price Changes

We reserve the right to adjust pricing with at least 30 days' written notice to existing Clients. Price changes will not affect the current billing cycle.

5.5 Failed Payments

If a payment fails, we will attempt to reach you via email. Services may be suspended after 7 days of non-payment and terminated after 30 days.

5.6 No Chargebacks Without Contact

Before initiating a chargeback or dispute with your bank or payment provider, you agree to contact us first at [email protected] to attempt resolution. Unwarranted chargebacks may result in immediate termination of Services and legal recovery of costs.

6. Performance Guarantee

6.1 The Guarantee

For new Clients during the first 30 days of Services, we offer a performance guarantee: if your campaigns do not achieve a Return on Ad Spend (ROAS) of at least 1.5x, you are eligible for a full refund of Service fees paid.

6.2 Eligibility Requirements

To qualify for this guarantee, you must:

  • Complete the onboarding form within 7 days of payment
  • Provide timely access to required ad accounts and assets
  • Fund an ad budget of at least $500 (or amount recommended for your package)
  • Approve creative assets within 48 hours of submission
  • Not pause, modify, or interfere with campaigns without our consent
  • Maintain the services for the full 30 days
  • Request the refund in writing via [email protected] within 7 days after the 30-day period ends (by day 37)

6.3 ROAS Calculation

ROAS is calculated as: (Total Revenue Attributed to Ads ÷ Total Ad Spend). Attribution is based on data from the advertising platforms and, where applicable, your analytics tools. We use a 7-day click / 1-day view attribution window by default unless agreed otherwise in writing.

6.4 Exclusions

The guarantee does not apply if:

  • You delay providing access, assets, or approvals beyond agreed timelines
  • Your product, landing page, or offer has material issues outside our control (conversion rate below 0.5%, shipping delays, inventory issues, pricing problems)
  • Your ad accounts are suspended or restricted by the platform due to your own violations
  • You request campaign changes that reduce performance against our documented recommendations
  • Market conditions (seasonality, competitor activity) are not grounds for guarantee activation — only ROAS measurement is

6.5 Refund Amount

A valid guarantee claim results in a 100% refund of Service fees paid for the first 30 days. Third-party ad spend is not refundable (those funds were paid by you directly to the ad platforms).

6.6 One-Time Guarantee

The performance guarantee applies once per Client, for the first 30 days only. Subsequent months are not covered.

7. Refunds

Outside of the performance guarantee described in Section 6, our refund policy is as follows:

7.1 Before Service Commencement

If you have paid but we have not yet begun campaign setup work (typically within 48 hours of receipt of your completed onboarding form), you may request a full refund.

7.2 After Service Commencement

Once we have begun work (campaign setup, creative production, account access, strategy development), payments are non-refundable except under the performance guarantee (Section 6).

7.3 Cancellation

You may cancel your package at any time with written notice to [email protected]. Cancellation takes effect at the end of the current billing cycle. You will retain access to deliverables and reports until that date. No pro-rata refunds are issued for mid-cycle cancellations outside the guarantee window.

7.4 Refund Processing

Approved refunds are processed within 7 business days to the original payment method. Your bank may take additional time to reflect the refund on your statement.

8. Intellectual Property

8.1 Your Content

You retain all rights to your brand assets, logos, trademarks, products, and content you provide to us. You grant us a limited, non-exclusive, worldwide license to use these materials solely for the purpose of delivering the Services.

8.2 Our Work Product

Upon full payment, you own the final ad creatives, copy, and campaign materials produced specifically for your campaigns. We retain the right to use anonymized performance data and generalized insights for our own research, benchmarking, and marketing.

8.3 Our Methodology

Our campaign strategies, tools, internal processes, templates, and know-how remain our exclusive intellectual property. You may not reverse-engineer, copy, or resell our methodology.

8.4 Portfolio Use

We may reference our work with you (brand name, general results) in our portfolio, case studies, and marketing materials unless you opt out in writing at onboarding.

9. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement, including but not limited to financial data, customer lists, proprietary processes, and campaign performance data. This obligation survives termination of Services for 2 years.

10. Advertising Platform Compliance

You acknowledge that:

  • Each advertising platform (Meta, TikTok, Google, LinkedIn, etc.) has its own terms and policies that you are responsible for complying with
  • Ad approvals and rejections are at the sole discretion of each platform
  • Platform policy changes may affect campaign performance and we are not liable for such changes
  • Accounts may be suspended or restricted by platforms; we will work to resolve such issues but cannot guarantee resolution

11. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim arising from or relating to these Terms or the Services is limited to the amount you paid us in the 3 months preceding the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of goodwill, or loss of data.
  • We are not liable for third-party actions, including ad platform decisions, payment processor issues, or market changes.
  • We make no guarantees regarding specific business outcomes beyond the performance guarantee explicitly stated in Section 6.

12. Indemnification

You agree to indemnify and hold Adlyfts harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights (including intellectual property)
  • Content you provided for use in campaigns
  • Your products, services, or business practices

13. Termination

13.1 Termination by You

You may terminate Services at any time by written notice to [email protected]. Termination takes effect at the end of the current billing cycle.

13.2 Termination by Us

We may terminate or suspend Services immediately, with or without notice, if:

  • You breach these Terms
  • You fail to pay fees when due (after 30 days grace period)
  • You engage in fraud, abuse, or illegal activity
  • Your business or products violate our acceptable use policies
  • Continuing the engagement would expose us to legal, regulatory, or reputational risk

13.3 Effect of Termination

Upon termination:

  • All access credentials are revoked
  • Any outstanding invoices become immediately due
  • Sections 8, 9, 11, 12, 14, and 15 survive termination
  • We will provide a final report within 14 days of termination

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Cambodia, without regard to conflict of law principles.

14.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations. If unresolved within 30 days, the dispute shall be submitted to the competent courts of Cambodia.

14.3 Injunctive Relief

Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and us.

15.2 Modifications

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of Services after changes constitutes acceptance.

15.3 Severability

If any provision is held unenforceable, the remaining provisions continue in full force.

15.4 No Waiver

Failure to enforce any provision is not a waiver of our right to enforce it later.

15.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.6 Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, internet outages, or platform failures.

15.7 Contact

For any questions about these Terms, contact us at [email protected].

By purchasing a package or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.